Customer Testimonials

This was the 1st dealership, and I have been to many, that I was in and out in less than 1 1/2 hrs. Unbelievable they had everything ready and was even able to test drive without asking. They are very nice and professional.

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Great Experience. Easiest truck purchase and transaction I’ve ever experience. Steve Ybarra and all of the staff including the delivery drivers were excellent. Always prompt and kept in constant communication through out the entire experience.

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Steve Yabarra is a true professional.He helped me through the ordering process and promptly answered my calls and texts Highly recommend Vernon Chevrolet

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March 6, 2023 My experience with the Vernon Chevrolet Service Department this morning was a disaster. I found the service representative to be unprofessional and lacking customer service skills. It was my first and last visit to Vernon Chevrolet. I was in a fix. I'm out of town visiting my 92 year old mother and was scheduled to drive 1000 miles back to Houston early this week. However, I discovered a faulty wheel bearing which requires repair before my departure. OK I didn't have an appointment because this issue was only realized yesterday afternoon - Sunday - the Vernon dealership was closed. ... Read More

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DealerRater - Mar 6, 2023

March 6, 2023 My experience with the Vernon Chevrolet Service Department this morning was a disaster. I found the service representative to be unprofessional and lacking customer service skills. It was my first and last visit to Vernon Chevrolet. I was in a fix. I'm out of town visiting my 92 year old mother and was scheduled to drive 1000 miles back to Houston early this week. However, I discovered a faulty wheel bearing which requires repair before my departure. OK I didn't have an appointment because this issue was only realized yesterday afternoon - Sunday - the Vernon dealership was closed. I figured (wrongly) if I showed up first thing Monday morning, the Vernon's service department would do what they could to assist me in resolving my situation. I came prepared to wait for the vehicle all day if required. I arrived first thing Monday morning (7:15 am - they open at 7:30) and watched the service representatives open their shop. Note I was the only person in a car in line at this time. I waited in my vehicle for an additional 10 minutes, assuming a representative would soon come out, wish me a good morning and start the process. Nobody came out (?). Am I missing something? Isn't that the normal process when dropping off a vehicle at any major service department? I gave up waiting and went inside to find a service representative. I found no greetings, no smiles, only a grumpy employee who seemed irritated that I was interrupting him while on the computer. I began to explain my situation but he cut me off when he realized I didn't have an appointment. He proceeded to tell me there was zero possibility of any service / repair for at least 2-3 days. In addition, I was told I'd have to wait for their Cadillac service manager (another hour) if I wanted to still schedule any work on my vehicle. In short, he offered no assistance and basically told to get back in my vehicle and wait another hour. I just looked at him in disbelief..........shook my head and smiled........... which prompted his statement "you can laugh at me all day long but that's not going to get your car fixed" What? What? WHAT? I wasn't laughing; I was just stunned and floored with his response and attitude. He wanted me to leave him alone..... and I did. So much for being part of the "Cadillac family...........

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Everyone we talked to about the vehicle we were looking at were very friendly and helpful!! Steve was great on getting the ball rolling and getting things done!! Thanks!!

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Both service departments at vernon auto group are absolutely horrible. I took my buick in for warranty work and an oil change, was told that it would be done that day and it wasn't. No one bothered to call and tell me it wasn't going to be ready, I had to call and find out myself. Having no other form of transportation and needing to be places I asked what I was supposed to do about a car, his response, "I don't know." I will never take my vehicles there or buy from this place ... Read More

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DealerRater - Jul 10, 2015

Both service departments at vernon auto group are absolutely horrible. I took my buick in for warranty work and an oil change, was told that it would be done that day and it wasn't. No one bothered to call and tell me it wasn't going to be ready, I had to call and find out myself. Having no other form of transportation and needing to be places I asked what I was supposed to do about a car, his response, "I don't know." I will never take my vehicles there or buy from this place again. Even when I take my car in for a simple oil change and am told it will be ready in an hour it never takes less than 3. No wonder they sell so many out of town cars, those people don't have to deal with the horrible excuse of a service department.

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The parts that were to be repaired were NOT done; and the labor was too high. We were not pleased with their work so far. When called back they weren't familiar with car the next week.

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Randall was very helpful in purchasing my vehicle. He was efficient, friendly, and knowledgable. We will definitely be doing Business with him in the future.

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Couldn't find a better deal within 200 miles from Vernon Texas. Great customer service, and friendly dealers. They gave me a great trade in value for my 2001 dodge.

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I have bought my last three vehicles from them and will continue to do so. I appreciate the way Terry was friendly, patient, and attentive in getting a vehicle for me that I was looking for, without pressuring me at all. I highly recommend the sales and service from this dealership.

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