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Our Reviews
This was the 1st dealership, and I have been to many, that I was in and out in less than 1 1/2 hrs. Unbelievable they had everything ready and was even able to test drive without asking. They are very nice and professional.
Great Experience. Easiest truck purchase and transaction I’ve ever experience. Steve Ybarra and all of the staff including the delivery drivers were excellent. Always prompt and kept in constant communication through out the entire experience.
Steve Yabarra is a true professional.He helped me through the ordering process and promptly answered my calls and texts Highly recommend Vernon Chevrolet
March 6, 2023 My experience with the Vernon Chevrolet Service Department this morning was a disaster. I found the service representative to be unprofessional and lacking customer service skills. It was my first and last visit to Vernon Chevrolet. I was in a fix. I'm out of town visiting my 92 year old mother and was scheduled to drive 1000 miles back to Houston early this week. However, I discovered a faulty wheel bearing which requires repair before my departure. OK I didn't have an appointment because this issue was only realized yesterday afternoon - Sunday - the Vernon dealership was closed. I figured (wrongly) if I showed up first thing Monday morning, the Vernon's service department would do what they could to assist me in resolving my situation. I came prepared to wait for the vehicle all day if required. I arrived first thing Monday morning (7:15 am - they open at 7:30) and watched the service representatives open their shop. Note I was the only person in a car in line at this time. I waited in my vehicle for an additional 10 minutes, assuming a representative would soon come out, wish me a good morning and start the process. Nobody came out (?). Am I missing something? Isn't that the normal process when dropping off a vehicle at any major service department? I gave up waiting and went inside to find a service representative. I found no greetings, no smiles, only a grumpy employee who seemed irritated that I was interrupting him while on the computer. I began to explain my situation but he cut me off when he realized I didn't have an appointment. He proceeded to tell me there was zero possibility of any service / repair for at least 2-3 days. In addition, I was told I'd have to wait for their Cadillac service manager (another hour) if I wanted to still schedule any work on my vehicle. In short, he offered no assistance and basically told to get back in my vehicle and wait another hour. I just looked at him in disbelief..........shook my head and smiled........... which prompted his statement "you can laugh at me all day long but that's not going to get your car fixed" What? What? WHAT? I wasn't laughing; I was just stunned and floored with his response and attitude. He wanted me to leave him alone..... and I did. So much for being part of the "Cadillac family...........
Everyone we talked to about the vehicle we were looking at were very friendly and helpful!! Steve was great on getting the ball rolling and getting things done!! Thanks!!
Both service departments at vernon auto group are absolutely horrible. I took my buick in for warranty work and an oil change, was told that it would be done that day and it wasn't. No one bothered to call and tell me it wasn't going to be ready, I had to call and find out myself. Having no other form of transportation and needing to be places I asked what I was supposed to do about a car, his response, "I don't know." I will never take my vehicles there or buy from this place again. Even when I take my car in for a simple oil change and am told it will be ready in an hour it never takes less than 3. No wonder they sell so many out of town cars, those people don't have to deal with the horrible excuse of a service department.
The parts that were to be repaired were NOT done; and the labor was too high. We were not pleased with their work so far. When called back they weren't familiar with car the next week.
Randall was very helpful in purchasing my vehicle. He was efficient, friendly, and knowledgable. We will definitely be doing Business with him in the future.
Couldn't find a better deal within 200 miles from Vernon Texas. Great customer service, and friendly dealers. They gave me a great trade in value for my 2001 dodge.
I have bought my last three vehicles from them and will continue to do so. I appreciate the way Terry was friendly, patient, and attentive in getting a vehicle for me that I was looking for, without pressuring me at all. I highly recommend the sales and service from this dealership.
Welcome to Vernon Chevrolet GMC
Thank you for considering Vernon Chevrolet GMC for your next automobile purchase. For years, we have been a great choice for drivers. Our goal is to provide you with the highest levels of customer service combined with a fantastic selection of new and pre-owned vehicles. Stop by Vernon Chevrolet GMC or contact us for more information. We are your trusted local dealership offering new and used vehicles. Just call or email us if you have any questions about our site.
Parts, Service, And Financing At Vernon Chevrolet GMC
Vernon Chevrolet GMC is equipped with a state-of-the-art service and parts department to keep your vehicle running at its best. We even work with most insurance companies for your peace of mind. For your convenience, you can also get pre-approved for financing prior to visiting us in person. We have a state-of-the-art auto repair shop in Vernon. Our top priority is making sure you are completely satisfied with every aspect of our service. Our strong track record has garnered us an excellent reputation for great prices and a friendly sales team. Schedule your next service appointment at Vernon Chevrolet GMC or order parts directly through our website. We look forward to serving you at our dealership. The auto repair shop we have, in the city, is just a short drive away. Drop by now.